Skillcom
Situation:
Telecom and IT business in Morocco is increasingly looking for skilled resources due to the below situations. o Decreased ARPU from voice and traditional operators revenues. o Higher pressure on margins and OPEX therefore more need of outsourcing. o Increased complexity and number of technologies: web technologies, 2G, GPRS, EDGE, WCDMA, LTE o Increased number of skill areas: optimization 2G, 3G, LTE, e2e performance, IP, Cloud, Applications, integration, support etc o Shorter time for skills obsolescence. o Need for continuous and increasing investment in competence. o Shorter project assignment timeframes, therefore more need for temporary resources. o Increased need for temporary resource fill with specific Competence levels (Assessed, experience, Senior, Expert, Principal Expert) o Skilled resources are looking to increase their expertise in different projects and for more financial reward for their expertise.
The Challenge:
SkillCom is our competence based outsourcing solution to tackle the following issues raised by our enterprise customers: o Increased need for reduction of OPEX. o Focus on core competence and outsourcing of all support functions. o Limited permanent hiring and recruitment due to increased uncertainty. o Continuous and fast changes in business environment lead to higher need for agile organizations and project based sourcing. o Quick Obsolescence of competence. o Time limited need for highly technical and specialized resource. o A need to have a competence based ROI for money spent on external resources: fair price, right Skill at the right time.
The Needs:
When it comes to hiring consultants and external resource, here is questions and needs we here from our clients: o Can customer have a pool of resources with guaranteed competence at the right time?? o Can customer have a value for each Euro spent again return on competence, with details costs and margins?? o Can customer get support on the startup of the project to define the need and the right competence needs and pyramid?? o Can we have an evaluation system to make sure we get what we pay for for competence based resources? o How can we transfer the risk of turnover and un-billed resources from client to the resource provider?? o How can we transfer cost of training on the new technologies and skills to the provider?? o Can we have all inclusive offering: competence, tools, transport etc and know the cost of each one ??
The Solution:
The Skillcom outsourcing service will deliver rights resources to clients in the following areas: o Mobile networks configuration, optimization and support o IP and Boradband o IT hardware and OS integration and Support o Business Application development and support o SOA o Project Management o Project coordination
How we do it is unique to our offering: o We detail down to single cost element in the quotation, and customer can directly decide about what cost element to keep or remove. o We provide Highly experienced personnel in each area to perform technical selection of candidates (Technical Anchors) : - Technical evaluation. - Validation of level of competence and exposure to projects on the same area of expertise by validating references and recommendations. - Clear level of pyramid attribution to each of the candidates based on skills and expertise. - HR evaluation of candidates based on nature of position and requirements on behavior and soft skills performed by highly experience Human resource Managers, for instance: * Ability of integration. * Stress Management. * Problem solving. * Ability to lead a group. * Language skills. * Ability of achievement.