Telecom and IT business in Morocco is increasingly looking for skilled resources due to the below situations. o Decreased ARPU from voice and traditional operators revenues. o Higher pressure on margins and OPEX therefore more need of outsourcing. o Increased complexity and number of technologies: web technologies, 2G, GPRS, EDGE, WCDMA, LTE o Increased number of skill areas: optimization 2G, 3G, LTE, e2e performance, IP, Cloud, Applications, integration, support etc o Shorter time for skills obsolescence. o Need for continuous and increasing investment in competence. o Shorter project assignment timeframes, therefore more need for temporary resources. o Increased need for temporary resource fill with specific Competence levels (Assessed, experience, Senior, Expert, Principal Expert) o Skilled resources are looking to increase their expertise in different projects and for more financial reward for their expertise.
SkillCom is our competence based outsourcing solution to tackle the following issues raised by our enterprise customers: o Increased need for reduction of OPEX. o Focus on core competence and outsourcing of all support functions. o Limited permanent hiring and recruitment due to increased uncertainty. o Continuous and fast changes in business environment lead to higher need for agile organizations and project based sourcing. o Quick Obsolescence of competence. o Time limited need for highly technical and specialized resource. o A need to have a competence based ROI for money spent on external resources: fair price, right Skill at the right time.
When it comes to hiring consultants and external resource, here is questions and needs we here from our clients: o Can customer have a pool of resources with guaranteed competence at the right time?? o Can customer have a value for each Euro spent again return on competence, with details costs and margins?? o Can customer get support on the startup of the project to define the need and the right competence needs and pyramid?? o Can we have an evaluation system to make sure we get what we pay for for competence based resources? o How can we transfer the risk of turnover and un-billed resources from client to the resource provider?? o How can we transfer cost of training on the new technologies and skills to the provider?? o Can we have all inclusive offering: competence, tools, transport etc and know the cost of each one ??
The Skillcom outsourcing service will deliver rights resources to clients in the following areas: o Mobile networks configuration, optimization and support o IP and Boradband o IT hardware and OS integration and Support o Business Application development and support o SOA o Project Management o Project coordination
How we do it is unique to our offering: o We detail down to single cost element in the quotation, and customer can directly decide about what cost element to keep or remove. o We provide Highly experienced personnel in each area to perform technical selection of candidates (Technical Anchors) : - Technical evaluation. - Validation of level of competence and exposure to projects on the same area of expertise by validating references and recommendations. - Clear level of pyramid attribution to each of the candidates based on skills and expertise. - HR evaluation of candidates based on nature of position and requirements on behavior and soft skills performed by highly experience Human resource Managers, for instance: * Ability of integration. * Stress Management. * Problem solving. * Ability to lead a group. * Language skills. * Ability of achievement.